FAQ's & Product Information
Customer Service
We currently do not ship internationally.
All orders are processed within 24 hours, although due to a high volume of orders, please allow 2 business days of processing time. Thank you for your understanding!
Shipping is available to all contiguous states. All perishable items are shipped in foam coolers with gel-ice packs inside a corrugated outer box. Non-perishable items are shipped well-packed in corrugated boxes.
Perishable items are shipped Monday-Wednesday for delivery within the same week. perishable items will not ship over the weekends or holidays. This helps to ensure that your package will arrive in perfect condition.
Non-perishable items ship Monday-Friday.
100% satisfaction guaranteed – no questions asked, simply pay return shipping and handling. We offer substitutions for returns.
Online Teas & Bakery
All our products are made in a facility that handles items with major allergens – milk, eggs, tree nuts, peanuts, gluten and soy. We have gluten-friendly products that are made with gluten-free flour, although they would not be suitable for celiacs as we do not have a dedicated gluten-free kitchen.
Caffeine content from tea can vary per cup and kind of tea, due to a wide variety of factors. We recommend sticking to this chart below:
- Herbal teas are caffeine free
- White tea is the least caffeinated tea
- Green teas have a little more caffeine than White
- Oolong is in between Green and Black tea in caffeine
- Black tea has a decent bit, usually much less than half the equivalent of coffee
- Matcha has about as much tea as black tea, although the caffeine is released much slower
We do not add sugar to our teas. The sugar used in our baked goods is pure cane sugar – absolutely no artificial sweeteners, corn syrup, etc.
Many of our teas are certified organic, and we have a wide selection of Single-Origin teas. These Single-Origin teas come directly from a farm, and straight to us. These teas are not blended with tea leaves from other countries or regions.